1Who we are and what this policy covers
1.1Who is responsible
bnakaran.ai (this website and the web app at app.bnakaran.ai) is run by “ԷյԹի” LLC (AT LLC), registered in the Republic of Armenia at 11 Melkumov St., apt. 63, Ajapnyak, 0067; tax ID (TIN) 00133955. We decide how your personal data is used and are responsible for it under the Republic of Armenia Law on Protection of Personal Data.
In this policy, “we” means that company, “you” means the person whose data it is, and “personal data” means any information about you that identifies you or can be linked to you.
1.2What it covers
This policy covers the website and the web app (together, the “Service”). It is part of our Terms of Service. It doesn’t cover other companies’ websites and services that the Service links to or shows, such as shops in the marketplace (section 15).
1.3How to reach us
For anything about your data, write to info@bnakaran.ai.
2What we collect and where it comes from
2.1What you give us
Your account
Your email address, your name if you give it, your language, and your password, which we store only as a one‑way hash, so nobody can read it.
Your homes
- The address of each home you add.
- The floor plans you upload (images or PDFs), and your corrections to the drawing made from them. A plan can show things printed on it, such as an address or an owner’s name; if you don’t want those to be processed, crop them out before uploading.
- The details you choose: floors, wall height, windows, doors, railings, rooms, styles, finishes and furniture.
- Style reference pictures you upload or link to (for example, Pinterest pins).
- The ID of a Matterport 3D scan, if you give it.
When you write to us or invite others
- If you order a 3D scan of your home: the name, email, phone number and note you write in the form.
- If you send us feedback: your message, the name and email you give, and the page you were on.
- If you share a home: whom you invited, and what they may do.
2.2What is created as you use the Service
- Results: drawings, 3D models, renders, panoramas, cost estimates, quantities and engineering plans of your homes.
- Your account’s record: when you confirmed your email address, and which version of our terms you accepted and when.
- Credits: your credit balance and its history: what you received, when it expires and what you spent it on.
- Purchases: if you buy credits, what you bought, the price and the order number, and the invoice and fiscal receipt issued for it.
- Technical data: your IP address, which our servers use to limit how many requests can come from one place and to protect accounts from attacks, and which their logs record with the time and the address requested; if you turn on browser notifications, the subscription your browser gives us for them (an address at your browser’s push service, and its keys); and what the web app keeps in your browser (section 8).
2.3What we receive from others
- Google: if you sign in with Google, the details listed in section 4; and, when you enter an address, the place Google Maps finds for it, which becomes your home’s location on the map.
- Matterport: if you give us the ID of a 3D scan, the measurements and data of that scan.
- Websites you link to: the pictures we fetch from the links you paste as style references.
- Ameriabank: if you buy credits, the result of the payment, its amount and the order number. We never receive your card details.
2.4What we don’t collect
We don’t ask for sensitive data, such as data about your health, beliefs or ethnic origin, and the Service doesn’t need it. We don’t buy data about you from others, and we don’t collect data for advertising or analytics.
3How we use it, and on what grounds
3.1Purposes and legal grounds
Under the Republic of Armenia Law on Protection of Personal Data, we process your data with your consent or where the law allows it without consent. For each purpose:
- To create your account and sign you in: your consent, and the agreement between us (our Terms of Service).
- To read your plans, make the results you ask for and show them to you and to the people you share them with: your consent, and the agreement between us.
- To count and charge credits: the agreement between us.
- To take payment for credits you buy, issue invoices and fiscal receipts, and keep those records: the agreement between us, and our obligations under accounting and tax law.
- To send you emails about your account and your homes, and browser notifications if you turn them on: the agreement between us; for browser notifications, your separate consent.
- To answer you when you write to us, and to arrange a 3D scan you order: your consent, given when you write to us or send the form.
- To keep the Service secure, prevent abuse, find and fix errors and keep track of what our AI providers cost us: the agreement between us, and our duty to protect the data we hold.
- To meet our legal obligations, for example to answer a court or a public authority: the law.
3.2Your consent
When you sign up, you consent to the processing described in this policy, including by the companies in section 6 and outside Armenia (section 7). You can withdraw your consent at any time by writing to us; we then stop, unless the law allows us to continue. Without processing your plans we can’t provide the Service, so withdrawing consent in practice means closing your account (section 11).
3.3What we don’t do
We don’t use your data for advertising, don’t show ads, don’t sell your data and don’t build marketing profiles of you. We don’t take decisions about you by automated means alone that have legal or similarly significant effects.
4Signing in with Google
If you choose to sign in with Google, Google sends us your Google Account’s email address, whether Google has verified it, your given and family name, and a stable identifier of your Google Account. We ask for nothing else: no contacts, files, calendar or other Google data, and no access to your Google Account. We never post anything to Google or on your behalf.
We use this data only to create your bnakaran.ai account and to sign you in. The email address becomes your account’s address, and the name appears in your profile, where you can change it. The identifier is used only to check the sign‑in, and we don’t store it.
bnakaran.ai’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We don’t sell this data, don’t use it for advertising, don’t transfer it to others except as needed to run the service, for security or to comply with the law, and don’t let people read it unless you allow it, it is needed for security, or the law requires it.
You can remove bnakaran.ai’s access at any time in your Google Account’s settings. That stops signing in with Google; it doesn’t delete your bnakaran.ai account (see Deleting your account).
5AI processing
The heart of the Service is AI: models read floor plans and paint pictures. To do that, we send these AI providers what each task needs: floor plan images, drawing data, pictures of rooms made from the 3D model of your home, your style choices and reference pictures, and written instructions. We don’t send them your email address, name or password.
- OpenAI: reads floor plans into measured drawings, plans engineering layouts, paints room pictures and checks them.
- Google (Gemini API): reads floor plans and rooms, describes homes, plans renovation, paints renders and checks them.
- World Labs: paints the 3D panoramas of your rooms for the walk‑through, from renders of your home.
- Anthropic: analyses rooms and prepares material quantities, when our team picks its models for those tasks.
- Higgsfield: paints renders, when you or our team pick one of the image models it provides.
These providers process your content to return results to us, under their terms for business customers of their APIs. Those terms don’t allow them to train their models on your content. Which provider does which task can change as we choose the best model for it; this list names every AI provider the Service can send your content to.
What AI makes here is about your home, not about you: drawings, pictures and estimates that you can check and correct. It doesn’t score, profile or decide anything about you.
7Data outside Armenia
Our servers and most of our providers, including Resend, which delivers our emails, are in the United States, so your data is stored and processed outside Armenia. Ameriabank, which processes card payments, is in Armenia. By signing up you consent to this transfer. We send each provider only what its task needs.
The United States doesn’t have the same data protection law as Armenia. These providers protect data under their own terms and security measures, and we choose providers that commit to keeping their customers’ data secure and confidential.
9Emails and notifications
The emails we send are part of the Service: confirming your address, resetting your password, invitations to shared homes, confirmations of what you order, invoices for credits you buy, and news about your homes, such as a finished or failed render.
We don’t send marketing emails. If we ever want to, we will ask for your consent first, and you will be able to withdraw it in every such email.
Browser notifications are off until you turn them on and allow them in your browser. You can turn them off in the app or in your browser at any time.
10How long we keep it
- Your account, homes and files: until you ask us to erase them. Deleting a home, a render, a report or your account in the app hides it from you at once, but doesn’t erase it: nothing is erased automatically.
- When you ask us to erase your data, we erase it within 48 hours of your request. Our database backups are kept for 1 day, so it is gone from them within a further day.
- Server (API) logs: 30 days.
- Records of your purchases (invoices and fiscal receipts): for as long as accounting and tax law requires us to keep them, even after the rest of your data is erased.
- Other records the law requires us to keep: for as long as the law requires.
11Deleting your account
You can delete your account in the app: open My Profile and choose Delete account. It takes effect at once: you are signed out on every device and can no longer sign in. Your email address stays reserved and can’t be used to register again.
Deleting the account doesn’t erase your data from our systems: nothing is erased automatically. To have your personal data, homes and files erased, write to info@bnakaran.ai from your account’s email address. We erase or anonymise them within 48 hours of your request, and they are gone from our backups within a further day, except what the law requires us to keep, such as records of your purchases.
If you can’t sign in, you can ask us by email to delete your account.
12Security
12.1What we do
Connections to the Service are encrypted (HTTPS). Passwords are stored only as a one‑way hash. Your files are kept in private storage and open only through links our servers sign. Access to our systems is limited to the people who need it, and requests are rate‑limited to slow down attacks.
12.2What you can do
Use a password you don’t use elsewhere, keep it to yourself, and sign out on shared devices. If you think someone else has used your account, change your password and write to info@bnakaran.ai.
12.3If something goes wrong
No system is completely secure. If we learn of a breach that affects your data, we will tell you and the authority as the law requires.
13Your rights
13.1What you can ask for
Under the Republic of Armenia Law on Protection of Personal Data you can:
- ask what data we hold about you, where it came from, why we use it and who receives it, and get a copy;
- have wrong or incomplete data corrected (you can change your name and language yourself, on the My Profile page);
- have your data deleted or its processing stopped, when it is no longer needed or is processed unlawfully;
- withdraw your consent and object to processing; we then stop, unless the law allows us to continue (without processing your plans we can’t provide the Service).
13.2How to use them
Write to info@bnakaran.ai, if you can from your account’s email address. We may ask you to confirm that it is you. We answer free of charge, within the time the law sets.
13.3Complaints
If you think we process your data unlawfully, you can complain to the Personal Data Protection Agency of the Ministry of Justice of the Republic of Armenia, or go to court. We would be glad if you wrote to us first, so we can try to put it right, but you don’t have to.
14Children
The Service is not for children under 16, and we don’t knowingly collect their data. If you think a child has given us personal data, write to us and we will delete it.
If you are 16 or 17, our Terms of Service ask you to use the Service with the agreement of a parent or legal guardian.
15Other websites and services
The Service links to and shows other companies’ websites and services: shops in the marketplace, Google Maps, Matterport tours, and the sites of pictures you link to. When you use them, their own privacy policies apply, not this one. We are not responsible for what they do with your data.
16Changes to this policy
When we change this policy, we publish the new version on this page with its version and effective date. Before a change that matters takes effect, we will tell you by email and in the app at least 5 working days in advance.
17Contact
“ԷյԹի” LLC (AT LLC), 11 Melkumov St., apt. 63, Ajapnyak, 0067, Republic of Armenia; tax ID (TIN) 00133955. Email: info@bnakaran.ai.